Client and Family Information

Harbor Lights meets NYS Office of Medicaid Inspector General Corporate Compliance Requirements.

All information provided is protected under the HIPPA Confidentiality Laws and under the Federal CFR 42 laws protecting alcohol and substance abuse information.

Patient Rights and Responsibilities:

All OASAS-certified and funded treatment programs are required to operate in accordance with Mental Hygiene Law and Regulations, as well as other applicable state and federal laws. As such, individuals in treatment are entitled to certain rights, and likewise, must fulfill certain responsibilities

You have the right to:

  • Be informed of the program’s rules and regulations.
  • Receive considerate and respectful care.
  • Receive services without regard to race, color, ethnicity, religion, sex, sexual orientation or source of payment.
  • Receive confidential treatment. Except for a medical emergency, court order, child abuse or crimes committed on program premises, a program generally cannot release information about your treatment without your written consent.
  • Be fully informed of your treatment plan and participate in its development. This includes setting goals and measuring progress with your counselor.
  • Refuse treatment and be told what effect this could have on your health or status in the program.
  • Discontinue treatment at any time.
  • Obtain, in writing, an explanation of the reason(s) for your discharge from treatment and information about the program’s appeal process. And, if necessary, receive help obtaining treatment at another program.
  • Avoid inappropriate personal involvement with counselors, staff or other patients. Patients have the right to be free from sexual harassment and sexual misconduct.

You have the responsibility to:

  • Act responsibly and cooperate with the staff from your program.
  • Treat the staff and other patients with courtesy and respect.
  • Respect the right of other patients to receive confidential treatment.
  • Participate in the development and completion of your treatment plan, which includes becoming involved in productive activities, such as work or school and not using drugs.
  • Pay for treatment on a timely basis, according to your means.
  • Talk with a counselor about problems that affect your treatment progress and recovery.
  • Offer suggestions on improving program operations.
  • Talk with a counselor before ending treatment; don’t just stop or leave.
  • Ask questions about any part of your treatment you don’t understand.


What to do if you have concerns

  1. Talk with your counselor – most problems can and should be resolved with your counselor.
  2. If your counselor cannot resolve the situation, talk with his or her supervisor.
  3. If you still need help, talk with the Director of your program.

If the matter is still not resolved, call the OASAS Patient Advocacy line, 1-800-553-5790, during normal business hours. Calls must be made from within New York


Above information if from The Patient Advocacy Brochure that may be accessed at